Support
StagBane is built and maintained by a small team. We read every message and respond as promptly as we can.
Get help
Email support@stagbane.com for installation problems, a queue that won't load, actions that aren't working, a stuck scan, Rovo agent errors, questions about data handling, or anything else about the app.
The most useful thing you can include is a reference id (also called a cid)- a short code that identifies the exact event in the app's logs, so we can find what happened without asking follow-up questions.
Where to find it:
- In the StagBane queue: after a failure, the settings page shows a line near the top of the queue, something like "A recent error was logged… reference
<cid>." Copy that code into your message. - In a Rovo agent reply: if the agent returned an error, the reply includes a reference id, something like "temporary problem reading Confluence (ref:
<cid>)." Copy that line.
No reference id? That's fine. Tell us your site name (optional), when it happened (date, approximate time, and timezone), and what you were doing. We can search the logs by time and surface.
What you do not need to include: page content or page body text, user names or email addresses, or screenshots of restricted pages. StagBane's logs use internal identifiers, not titles or content, and support does not require sharing what's on your pages. If we ever need more detail, we'll ask specifically and explain why.
What to expect
We're a small team, not a support desk with a published SLA. Here's the honest picture:
- We read every message and treat every issue seriously.
- For clear errors with a reference id, we can usually identify the cause quickly.
- We don't publish response time targets.
- Transient errors (a Confluence API timeout, a momentary hiccup) often self-resolve on the next daily scan. We'll tell you if what you're seeing falls into that category.
- We'll always tell you whether a problem is on our end or Confluence's end, and what the right next step is.
Help yourself first
Before emailing, the docs cover most common questions.
Quick start
The path from install to your first finding.
User guide
Full reference for every signal, band, and action- including why a Request Owner Review button might be disabled, and how orphan and broken-link signals work across audited spaces.
Rovo agent
What the agent can read, what its actions do, and how to read an error reply.
Privacy and data questions
Questions about what StagBane reads, what it stores, or what happens to your data on uninstall: see Privacy and Trust.
Have a quick question?
Check the FAQ before you email- it covers the most common pre-purchase and post-install questions.
Read the FAQ